Help & support

Email support@pustro.com. Tell us the email address you sign in with and, for an order, the shop and order number (it starts with #). We reply within 2 working days.

• Is my order ready? Open the order in the app, or on the website under Profile. It updates live, and we send a notification when it's ready if you allow notifications.
• Something wrong with the food? Please speak to the shop first: they made your order and can put it right fastest. If that doesn't work, email us.
• Pay at the counter: some shops let you order now and pay staff when you collect. Nothing is charged in the app for those orders.

Card payments are taken securely by Stripe; we never see your full card number. For a refund, contact the shop or email us with the order number. Refunds go back to the card you paid with, usually within 5 to 10 working days.

• Signing in: we email you a 6-digit code (no password). Check your spam folder if it doesn't arrive within a minute, then try again.
• Deleting your account: in the app or on the website, go to Profile → Delete account. See Delete your account for what's removed.
• Your data: see our privacy policy.

The WaltzUp Business app is for shop owners and staff whose shop is on WaltzUp. To list your shop, see WaltzUp for business. Shop owners can manage their team in the admin website under Settings → Team; for anything else, email support@pustro.com.